Effective Date: 20.02.2025

At Toxicskins.com ("we," "us," or "our"), we are committed to ensuring customer satisfaction while maintaining a fair and consistent policy for all users. Please read this Refund Policy carefully, as it outlines the conditions under which refunds are granted.

All items available on our platform are digital goods. Once a transaction has been completed and the digital goods have been delivered to your account, all sales are considered final and non-refundable. This policy is necessary due to the nature of digital goods, where the value of the item cannot be reclaimed once delivered.

We may, at our sole discretion, consider refund requests under the following exceptional circumstances: Undelivered Items: If an item purchased from our platform is not successfully delivered to your account. Technical Issues: If a verified technical issue on our end prevents you from accessing or using the purchased item. To request a refund in these cases, you must contact us within 48 hours of the purchase. Supporting documentation (e.g., screenshots or error logs) may be required to process your request.

To initiate a refund request, please follow these steps:
1. Contact us with the subject line "Refund Request."
2. Include your order ID, transaction details, and a clear explanation of the issue.
3. Our team will review your request and respond within 5 business days.
If your request is approved, the refund will be issued to the original payment method used for the transaction. Refunds may take 7 business days to appear, depending on your payment provider.

Refunds will not be provided in the following circumstances:
Change of Mind: Refunds are not granted for items purchased in error or due to a change of mind. Violation of Terms: If your account has been suspended or terminated due to a breach of our Terms and Conditions, you are not eligible for a refund. Resale of Items: Any items that have been transferred, sold, or traded to another account are ineligible for refunds.

We reserve the right to refuse any refund request that we determine to be fraudulent, abusive, or in violation of our Terms and Conditions. Any fraudulent chargebacks or disputes may result in permanent account suspension and further legal action.

We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our platform after such changes signifies your acceptance of the updated policy.

If you have any questions or concerns about this Refund Policy, please contact us at:
AKSIRA DOOEL Skopje
Ul. Makedonija No. 2/1-2, Skopje - Centar, North Macedonia
info@toxicskins.com